This marks the start of the biggest improvement [...]]]> T-Mobile and Orange are announcing that their 30 million customers – the combined base of  the two brands – will be given the opportunity to access both the Orange and the T-Mobile networks, enabling them to make calls and send texts in more places than ever before.

This marks the start of the biggest improvement to network coverage since the birth of mobile itself. It’s the beginning of an ambitious vision to give customers instant access to whatever they want, wherever they are – everything everywhere. 

It’s the first major consumer benefit of the joint venture between Orange and T-Mobile, and delivers an unrivalled and unique experience that no other operator can offer. And it’s only possible because they ’ve come together to form a new company, Everything Everywhere. 

From October, as well as continuing to benefit from their existing network, Orange customers will be able to make calls and send texts on the T-Mobile network, and T-Mobile customers will be able to make calls and send texts on the Orange network. Should a customer lose signal on their current network, they will then automatically pick up the signal from the other network where it’s available. The enhanced service is completely free of charge, with no changes to existing tariffs, call or text charges.

Early next year, the service will evolve and will deliver a completely seamless voice service, enabling customers to automatically switch networks mid-call. They ’ll also be enabling data roaming across their networks, so customers will be able to browse the web in more places than with any other operator. 

Call us today to find out how you can benefit from having T-Phone as YOUR business partner, using T-Mobile and Orange on 01204 595335

The majority of this work will happen behind the scenes and the plan is to ensure that there is [...]]]> T-Phone is pleased to announce that the European Commission has approved the proposal for a joint venture between T-Mobile and Orange in the UK. It marks an exciting stage on the journey to create one of Britain’s biggest telecoms companies.

The majority of this work will happen behind the scenes and the plan is to ensure that there is no disruption to customers of either network. We will endeavour to pass on relevant information via this site.

Hopefully the merging of network coverage will now be a priority for both Orange and T-Mobile – watch this space!

For a start, network coverage for both T-Mobile and Orange users will improve dramatically and with O2 and [...]]]> I’m sure you have seen on the news by now about the proposed merger of Orange and T-Mobile in the UK.  Here at T-Phone Towers we are very excited about this because the implications will be massive.

For a start, network coverage for both T-Mobile and Orange users will improve dramatically and with O2 and Vodafone being relegated from top dogs we are anticipating some really good deals ahead for business users.

The merger looks like it will go ahead sometime in November and we will let you know about any changes to be implemented  as soon as we know ourselves.

Terry Hunt
T-Phone

The main changes are:
• Initialization process to encourage new customers to personalize their greeting
• Updated main menu and deposit/retrieval menus
• Notification of subsequent new voicemail messages (new message alerts) * [...]]]> A number of enhancements are being made to the current Orange Answer Phone message service.

The main changes are:
• Initialization process to encourage new customers to personalize their greeting
• Updated main menu and deposit/retrieval menus
• Notification of subsequent new voicemail messages (new message alerts) *
• Ability to receive callers number as a text
• Ability to pause whilst listening to a message
• Introduction of contextual Help through the menus
• Notification of messages about to be deleted
* Please note that the New Message Alerts function will be rolled out to Business Customers only during January.
Only a small percentage of calls which reach the Answer Phone result in a message being left for the customer. Callers often end the call as soon as they are connected to Answer Phone, especially if the caller is greeted by a ‘machine’ instead of a personalized greeting. The aims of the changes are to encourage customers to personalize their greeting. The enhancements also aim to make the Answer Phone IVR easier to use and, in January, to provide the additional message alert function that is a specific business requirement.

For full details of all Orange Business Plans call us on 01204 595335 or contact us here.