Archive for Orange
Orange and T-Mobile Networks Combining October 2010
T-Mobile and Orange are announcing that their 30 million customers – the combined base of the two brands – will be given the opportunity to access both the Orange and the T-Mobile networks, enabling them to make calls and send texts in more places than ever before.
This marks the start of the biggest improvement to network coverage since the birth of mobile itself. It’s the beginning of an ambitious vision to give customers instant access to whatever they want, wherever they are – everything everywhere.
It’s the first major consumer benefit of the joint venture between Orange and T-Mobile, and delivers an unrivalled and unique experience that no other operator can offer. And it’s only possible because they ’ve come together to form a new company, Everything Everywhere.
From October, as well as continuing to benefit from their existing network, Orange customers will be able to make calls and send texts on the T-Mobile network, and T-Mobile customers will be able to make calls and send texts on the Orange network. Should a customer lose signal on their current network, they will then automatically pick up the signal from the other network where it’s available. The enhanced service is completely free of charge, with no changes to existing tariffs, call or text charges.
Early next year, the service will evolve and will deliver a completely seamless voice service, enabling customers to automatically switch networks mid-call. They ’ll also be enabling data roaming across their networks, so customers will be able to browse the web in more places than with any other operator.
Call us today to find out how you can benefit from having T-Phone as YOUR business partner, using T-Mobile and Orange on 01204 595335
T-Mobile & Orange Merger Approved
матрациT-Phone is pleased to announce that the European Commission has approved the proposal for a joint venture between T-Mobile and Orange in the UK. It marks an exciting stage on the journey to create one of Britain’s biggest telecoms companies.
The majority of this work will happen behind the scenes and the plan is to ensure that there is no disruption to customers of either network. We will endeavour to pass on relevant information via this site.
Hopefully the merging of network coverage will now be a priority for both Orange and T-Mobile – watch this space!
Orange Useful Information
| SMS Service Centre number: | +447973100973 or +447973100974. This number is used to configure your phone for sending text messages. (See SMS page) |
| Handset’s serial number: | Enter ‘*#06#‘ as a phone number, to get your handset’s serial number (known as the IMEI) – useful if your phone is stolen |
| Software version: | Enter ‘*#0000#” as a phone number, to get your handset’s software version number. Doesn’t work with all makes of handset |
| Pay as you go credit | Dial 453 from your mobile for the balance equiry service, to check how much remaining credit you have |
| Contacting Customer Services | For Customer Services:
|
| Stolen handset | If your
|
Improvements To Orange Answer Phone.
A number of enhancements are being made to the current Orange Answer Phone message service.
The main changes are:
• Initialization process to encourage new customers to personalize their greeting
• Updated main menu and deposit/retrieval menus
• Notification of subsequent new voicemail messages (new message alerts) *
• Ability to receive callers number as a text
• Ability to pause whilst listening to a message
• Introduction of contextual Help through the menus
• Notification of messages about to be deleted
* Please note that the New Message Alerts function will be rolled out to Business Customers only during January.
Only a small percentage of calls which reach the Answer Phone result in a message being left for the customer. Callers often end the call as soon as they are connected to Answer Phone, especially if the caller is greeted by a ‘machine’ instead of a personalized greeting. The aims of the changes are to encourage customers to personalize their greeting. The enhancements also aim to make the Answer Phone IVR easier to use and, in January, to provide the additional message alert function that is a specific business requirement.
For full details of all Orange Business Plans call us on 01204 595335 or contact us here.