A number of enhancements are being made to the current Orange Answer Phone message service.
The main changes are:
• Initialization process to encourage new customers to personalize their greeting
• Updated main menu and deposit/retrieval menus
• Notification of subsequent new voicemail messages (new message alerts) *
• Ability to receive callers number as a text
• Ability to pause whilst listening to a message
• Introduction of contextual Help through the menus
• Notification of messages about to be deleted
* Please note that the New Message Alerts function will be rolled out to Business Customers only during January.
Only a small percentage of calls which reach the Answer Phone result in a message being left for the customer. Callers often end the call as soon as they are connected to Answer Phone, especially if the caller is greeted by a ‘machine’ instead of a personalized greeting. The aims of the changes are to encourage customers to personalize their greeting. The enhancements also aim to make the Answer Phone IVR easier to use and, in January, to provide the additional message alert function that is a specific business requirement.
For full details of all Orange Business Plans call us on 01204 595335 or contact us here.
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